Privacy Policy
Date: June 2017
Moonlight and Sunshine Pty Ltd (ABN 25 602 478 768) (ThinkCyberBite) respects your privacy and is committed to its protection.
This privacy policy explains why and when we collect your personal information, and what use we make of that information. The policy also explains where and why your information may be disclosed to third parties, and the security measures used by ThinkCyberBite to help protect your personal information. We are bound by the Australian Privacy Principals of the Privacy Act 1988 (Cth).
Why and when ThinkCyberBite collects your information
ThinkCyberBite collects the information you give us either online or by email, post, facsimile, face to face, over the phone or through our reseller channel, including wholesalers and partners. In most cases, the personal information ThinkCyberBite will collect from you is the personal information required in order to provide services to you, and also for ongoing management and support of those services. This information may include your full name, mailing address, phone number, email address, ABN, facsimile number and other relevant additional details. We also collect your payment details such as your credit card number or bank account details.
ThinkCyberBite makes limited use of cookies and web storage on this website. A cookie is a small message given to your web browser (on the device you are using) by our web server in order to store information about user preferences. We also may use cookies to track your interaction with our website, personalise your experience on our website and provide information on our product offerings through content networks across the internet (such as tailored advertising to you). HTML5 web storage is similar to a cookie, but allows enhanced functionality and capability of data storing and use when you utilise our website. You always have the option to disable cookies and/or HTML5 web storage by turning them off in your browser but you may find that this reduces the functionality of our website. Additionally, you can install a browser add-on and opt-out of interaction recording which will limit this tracking functionality and opt-out of tailored advertising programs.
How ThinkCyberBite uses your information
We collect and use your personal information to deliver our services to you. This will include provision to you of sales and technical support, billing and credit control, renewal notices, maintenance notices, system changes and other functions relevant to your services with us.
We may use your information to measure your experiences of our products/services/website, improve or develop our products/services/website, perform research and analysis, and contact you for marketing purposes (including but not limited to new products, services, promotions, give-aways, via email, telephone and SMS). If you do not wish to receive any marketing communications from ThinkCyberBite, you may opt-out and stop the delivery of future promotional material from ThinkCyberBite by following the special instructions in the email you receive. These instructions will tell you how to remove your name from our promotional list.
We may monitor telephone conversations with you in order to facilitate staff training and to maintain our high levels of customer service. We will always inform you prior to any telephone conversation which is monitored in this way to obtain your prior approval.
Disclosure of your information to third parties
ThinkCyberBite has offices in Brisbane, Australia. We also have international subsidiary company offices operating in Thailand. Any information which you supply to ThinkCyberBite or any of its international subsidiary companies will likely be shared within the internal company group to facilitate our provision of products and services to you. Each of our international subsidiary companies is committed to protecting your personal information.
We may supply your personal information to third parties to perform services on our behalf, or who provide services to us in assisting us with the purposes for which we have collected and use your personal information, such as the following:
- assisting us with the purposes for which we have collected and use your personal information;
- the supply of webhosting, website design, SEO and other services (providers in Australia, US and Thailand);
- Suppliers of infrastructure services such as Amazon Web Services, and Google.
- Our relationships with such third party service providers are governed by our contracts with them. In some cases, those third party service providers who we disclose your personal information to may reside outside of Australia. Those service providers are required to hold your personal information strictly confidentially.
We may also disclose your personal information to law enforcement and national security agencies, and other government and regulatory authorities as required or authorised by law.
Accuracy / Access
If you believe that ThinkCyberBite may hold other personal information about you which is inaccurate, if you wish to change or update any of the personal information you have provided, or if you have any complaint or query about our Privacy Policy please contact us or email our Privacy Officer at admin@thinkcyberbite.com.
Security
The transfer of information across any media may involve a certain degree of risk, and the Internet is no different. However, helping you to keep your information secure is very important to ThinkCyberBite.
In order to protect the security of personal information transmitted to ThinkCyberBite online, our Web servers support the use of the Secure Socket Layer (SSL) Protocol where appropriate. Using this protocol, information transferred between our systems is encrypted.
You can also use simple precautions to help protect your security, such as protecting against the unauthorised use of your username or password or other authentication id.
Changes
ThinkCyberBite may make changes to its privacy policy from time to time. You should check our privacy policy from time to time to see if we have made any changes to it.